Privacy Policy

SPRUSE HOME INC. PRIVACY POLICY

Last Updated: May 2026

1. Introduction

SPRUSE HOME Inc. ("SPRUSE HOME," "we," "us," or "our") is committed to protecting the privacy and security of the information entrusted to us by our customers, partners, and Site visitors. This Privacy Policy explains how we collect, use, disclose, and safeguard information obtained through our website at www.sprusehome.com (the "Site") and in connection with our products and services.

By accessing or using the Site, you acknowledge that you have read and understood this Privacy Policy. If you do not agree with its terms, please discontinue use of the Site.

2. Information We Collect

We collect information in the following ways:

A. Information You Provide Directly

  • Account registration details (name, title, organization, email address, phone number)
  • Billing and shipping information (organization name, address, payment method details)
  • Purchase and order history
  • Communications you send to us, including support requests and feedback
  • Information submitted through RFP responses, vendor applications, or contract inquiries

B. Information Collected Automatically When you visit the Site, we may automatically collect:

  • IP address and general location data
  • Browser type and operating system
  • Pages visited, time spent on pages, and referring URLs
  • Device identifiers and cookie data

C. Information from Third Parties We may receive information about you from third parties such as payment processors, logistics partners, government procurement platforms, or publicly available business directories, which we combine with information we already hold.

3. How We Use Your Information

We use collected information to:

  • Process and fulfill orders, contracts, and subscription agreements
  • Manage your account and provide customer support
  • Communicate order confirmations, shipping updates, and invoices
  • Respond to procurement inquiries, RFP submissions, and contract-related correspondence
  • Administer cooperative purchasing contracts and agency-specific agreements
  • Send service-related notices and policy updates
  • Detect, investigate, and prevent fraudulent or unauthorized activity
  • Comply with applicable legal obligations and government reporting requirements
  • Improve Site functionality, product offerings, and service delivery
  • Conduct internal analytics and operational planning

We do not use your information for consumer marketing profiling or sell your data to third-party advertisers.

4. Legal Basis for Processing

Where applicable law requires a legal basis for processing personal information, we rely on one or more of the following:

  • Contractual necessity — to fulfill orders, contracts, and service agreements
  • Legal obligation — to comply with applicable federal, state, and local laws
  • Legitimate interests — to operate and improve our business, prevent fraud, and maintain security
  • Consent — where you have expressly provided it, which may be withdrawn at any time

5. How We Share Your Information

We do not sell, rent, or trade your personal information. We may share information in the following limited circumstances:

A. Service Providers We engage trusted third-party vendors to assist with payment processing, order fulfillment, logistics, IT infrastructure, and customer support. These providers are contractually obligated to protect your information and use it only for the purposes for which it was disclosed.

B. Government and Cooperative Purchasing Entities In connection with cooperative purchasing contracts (including state, municipal, and institutional agreements), we may share relevant transaction and reporting data with the administering entity as required by contract terms.

C. Legal and Regulatory Requirements We may disclose information when required by law, court order, or government authority, or when we believe disclosure is necessary to protect the rights, property, or safety of SPRUSE HOME, our customers, or others.

D. Business Transfers In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction. We will provide notice before your information becomes subject to a materially different privacy policy.

6. Data Retention

We retain your information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, satisfy applicable legal and contractual obligations, resolve disputes, and enforce our agreements. Account and transaction records related to government contracts may be retained for extended periods as required by applicable procurement regulations.

7. Cookies and Tracking Technologies

The Site uses cookies and similar technologies to support Site functionality, remember your preferences, and analyze usage patterns. You may configure your browser to refuse cookies; however, doing so may limit certain Site features.

We do not use cookies for third-party behavioral advertising.

8. Data Security

We implement industry-standard administrative, technical, and physical safeguards designed to protect your information against unauthorized access, disclosure, alteration, or destruction. These measures include encrypted data transmission (TLS/SSL), access controls, and periodic security reviews.

No method of transmission over the internet is completely secure. While we take reasonable precautions, we cannot guarantee absolute security and encourage you to use strong credentials and report any suspected unauthorized activity to Support@sprusehome.com immediately.

9. Your Rights and Choices

Depending on your jurisdiction, you may have the right to:

  • Access the personal information we hold about you
  • Request correction of inaccurate or incomplete information
  • Request deletion of your information, subject to legal and contractual retention requirements
  • Object to or restrict certain processing activities
  • Request a portable copy of your data in a commonly used format
  • Withdraw consent where processing is based on consent

To exercise any of these rights, contact us at Support@sprusehome.com. We will respond within a reasonable timeframe and in accordance with applicable law. We may require verification of identity before processing requests.

10. California Privacy Rights

If you are a California resident, you may have additional rights under the California Consumer Privacy Act (CCPA), including the right to know what personal information we collect and how it is used, the right to request deletion, and the right to opt out of the sale of personal information. SPRUSE HOME does not sell personal information. To submit a request, contact Support@sprusehome.com.

11. Third-Party Links

The Site may contain links to third-party websites, procurement portals, or partner platforms. SPRUSE HOME is not responsible for the privacy practices of those sites and encourages you to review their policies independently.

12. Changes to This Policy

We may update this Privacy Policy periodically to reflect changes in our practices, legal requirements, or Site functionality. The "Last Updated" date at the top of this page will reflect the most recent revision. Material changes will be communicated via the Site or direct notice where practicable. Continued use of the Site following an update constitutes acceptance of the revised Policy.

13. Contact Us

For questions, concerns, or rights requests related to this Privacy Policy, please contact:

SPRUSE HOME Inc. Email: Support@sprusehome.com Website: www.sprusehome.com